RETURNS AND EXCHANGES:
To get your return material authorization email and to continue to keep prices low for all customers read the following: As of 7/6/2013 we have enacted the following return/exchange policies, if all apply then proceed to steps 1, 2 and 3 for return approval.
A) No returns after 30 days period. We do not check the date you purchased the part when inquiring about an RMA - If the RMA is approved and the part is not here 30 days from purchase date no refund will be given.
B) Any returned parts must be in new condition and not used, never "test" installed etc. (don't wast your time and ours sending it back if used)
C) No refund of the original shipping fee.
D) Customer pays freight to return part.
E) If the items listed in step number 3 below are not in the envelope we will not refund.
F) Return may be subject to a 20% restocking fee.
The below example questions are being added because there are still some people who are confused by the above statements.
Question: What happens if I try to return a used part and tell Jets R Us it was not used? If the part is used and it is returned to us we will 1) dispose of it as we do not sell used parts 2) No refund will be made and 3) you will waste money on return shipping.
Question: My return was approved and I bought the part 3 months ago, will I get my money back? NO
Question: I did not send a copy of paperwork requested below with return will I get a refund? No, If we get parts in a package without the paperwork we won't know who to refund.
1) Email us for authorization to return or exchange. In the email subject line write a pertinent subject so the email doesn't go to SPAM. Please read step 2 before emailing us.
2) We will reply with an email stating "RMA" approved. Send a copy of the email that had RMA approved with the return- we do this to make sure we have all the information needed from the correspondance.
Read all above and then click here to email Us
3) WHAT TO INCLUDE WITH RETURN: With return include A) copy of your packing slip, B) RMA approved email, C) the parts. If packing slip and RMA email are not included the return will not be refunded because we won't have all the information we need.
4) Do not pack the parts in a standard letter envelope. The post office will most likely damage the package in the mail and/or the parts will fall out, no refund can be given then. Bubble wrap mailers or boxes work best.
Return to the following address with items listed below:
Jets R Us INC.
P.O. Box 512
Marshfield, MO 65706-9998